Privacy Policy

1. Information We Collect

1.1 Information you provide directly

• Name, email address, phone number
• Organization / Institution name and role
• Messages or inquiries submitted through contact forms
• Simulation-related inputs, responses, uploaded files, or deliverables

1.2 Information collected automatically

• Device and browser information
• IP address and approximate geolocation
• Usage patterns such as pages visited, clicks, session duration
• Technical logs for performance and debugging

1.3 Information collected during simulations

During platform simulations, we may collect:

• Interaction data (choices, timing, navigation patterns)
• Uploaded deliverables (documents, code excerpts, audio if enabled)
• AI-generated assessments and feedback

This data is used strictly for evaluation, execution analytics, and product improvement.

1.4 Enterprise & institutional partnership data

When institutions or enterprises engage with InLustro, we may also collect:

• Contact details of authorized representatives
• Context for hiring, training, or academic requirements
• Simulation usage data shared for evaluation and reporting

2. How We Use Your Information

We use your information to:

• Respond to enquiries and schedule demos
• Deliver simulations, assessments, and simulation experiences
• Provide AI-driven feedback, insights, and scoring
• Improve platform performance and evaluation accuracy
• Customize content or simulation experiences
• Generate anonymized analytics for internal product improvement
• Communicate updates, if you opt in

We do not sell your personal data.

3. How We Share Information

Your information may be shared only with:

• Trusted vendors who support hosting, analytics, or infrastructure
• Enterprise clients or institutions when the simulation requires it (e.g., for hiring, talent assessments)
• Regulatory or legal authorities if required by law

All vendors operate under strict confidentiality and data processing agreements.

4. Enterprise Customer Data

For enterprise deployments, InLustro may process information on behalf of customers acting as the data controller.

Such information may include:

• Employee identifiers
• Organizational structure
• Role definitions
• Competency frameworks
• Simulation configurations
• Performance evidence
• Evaluation results

InLustro processes such information only in accordance with customer instructions and applicable contractual agreements.

5. AI Processing

Some platform capabilities use AI to generate simulations, evaluate participant performance, provide guidance, summarize evidence, and produce readiness insights.

Unless explicitly agreed otherwise in writing:

• Customer data is not used to train public AI models.
• Enterprise data remains logically isolated from other customers.
• AI outputs are generated solely for the intended simulation and evaluation purposes.
• We may use anonymized and aggregated operational data to improve platform quality, reliability, and safety.

Customer data is not used to train public AI models. Any use of anonymized and aggregated operational data for platform improvement excludes information that can reasonably identify an individual or organization.

6. Synthetic Simulation Data

Many simulations use synthetic scenarios, documents, conversations, transactions, and datasets generated specifically for simulation purposes.

Synthetic simulation content is designed to reduce the use of production data while maintaining realistic execution environments.

7. Confidential Information

Information shared by enterprise customers for simulation design or deployment is treated as confidential and is processed solely for the agreed purpose.

Unless otherwise agreed, InLustro does not disclose confidential customer information to third parties except where required to deliver contracted services or comply with legal obligations.

8. Data Retention

Retention depends on the type of data and the purpose for which it was collected. Examples include:

• Website enquiries
• Enterprise contracts
• Simulation evidence
• Audit requirements
• Legal obligations

Each may have different retention periods depending on applicable agreements.

Users or institutions may request deletion subject to verification and applicable law.

9. Cookies & Tracking

We may use cookies, analytics tools, and tracking pixels to improve website performance. You may disable cookies in your browser settings, but some features may not function.

10. Data Security

We implement administrative, technical, and organizational safeguards including:

• Encryption in transit
• Encryption at rest where applicable
• Role-based access controls
• Authentication and authorization controls
• Infrastructure monitoring
• Audit logging
• Regular security reviews
• Least-privilege access principles

No online system can guarantee 100% security, but we strive to protect your data to the highest reasonable standards.

11. Legal Basis for Processing

Where required by applicable law (including GDPR), we process personal data based on one or more lawful bases, including:

• Consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests

12. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access your personal data
• Request corrections
• Request deletion
• Opt out of marketing communication
• Request a copy of your data (where legally applicable)

To exercise these rights, contact us at aditya@inlustro.co.

13. International Data Transfers

Depending on the services provided, information may be processed in India, Singapore, or other jurisdictions where our infrastructure providers operate.

Appropriate contractual, technical, and organizational safeguards are implemented for cross-border transfers where required by applicable law.

14. Children's Privacy

Our website and simulations are not intended for children under 16 unless accessed through an institutional program authorized by a school or university.

15. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated "Last updated" date.

16. Contact Us

For the following, please contact us at aditya@inlustro.co:

• Privacy-related enquiries
• Data deletion requests
• Data access requests
• Enterprise security questionnaires

InLustro Learning Pvt. Ltd.
Email: aditya@inlustro.co
Chennai · Mumbai · Singapore · Paris